FREQUENTLY ASKED QUESTIONS

Robert the Doll is the world’s most haunted. Yes, even more haunted than Annabelle.

Legends say the doll comes with a curse.

Over 1 million people have heard Robert’s story in Key West and his notoriety spans the globe.

Tickets are $45 for general admission and $85 for VIP.

Please purchase your tickets online on this site. Space is limited, and reservations are required.

Key West is just four miles long, so it rarely takes more than 15 minutes to get anywhere in a Lyft, Uber, or Taxi. We offer free onsite parking at Fort East Martello Museum. There is a bicycle rack by the front door too.

Our tour starts at 9 pm most nights. We open the doors to the fort for check-in at 8:30 pm. The guided tour ends at 10 pm. VIP experience ends at 11 pm. Click the “Book Now” button at the top of your screen for current tour times and availability.

Yes! That is what we do.  The Robert the Doll Ghost Tour is destination-based and takes place 100% inside a dark, haunted 1862 brick-and-mortar Civil War fortress called Fort East Martello Museum. This is the home of the notorious Robert the Doll.

Filming is not permitted during the guided tour. Non-commercial filming is permitted during the VIP portion of the experience. If you are a paranormal team looking to have the fort to yourselves for an investigation, you can book VIP tickets for each member of the group and add additional investigation time for $500/hour for up to 8 people. Small group private tours are available starting at $1000. Call or e-mail for private ghost tours and private ghost hunts: (305) 395-1435 info@ghostkeywest.com.

• Exclusive nighttime access to Robert the Doll.
• Exclusive nighttime access to the haunted Fort East Martello Museum.
• Intimate tours of about 25 guests or less.
• 85% of the ghost tour takes place in air-conditioned sectors of the fort.
• Every ticket sale benefits the non-profit Key West Art & Historical Society.
  
• No distractions from drunks, bar noise, or traffic.
• An experience, unlike anything in Key West.
• Free parking.

Sometimes. Strange and creepy encounters are more likely. No one will jump out to scare you.

Yes. With the exception of the Citadel, the fort is 100% ADA compliant. Please let us know in advance if you require wheelchair accessibility or need assistance.

No infants, toddlers, or children under 10 are permitted on the Ghost Tour. Sometimes the tours can be intense and are not suitable for children. Parents should decide responsibly if they want to introduce their older children to a paranormal encounter that may affect them for life. This is not like watching Ghost Adventures on TV. An adult must accompany anyone under 18.

We are animal lovers. Service animals permitted by ADA guidelines are welcomed. So are well-behaved pets. Please let us know in the comment section of your reservation if you plan to bring your pet.

Direct bookings made through our website can cancel up to 48 hours in advance for a full refund. No refunds for same-day cancellations. Tours start promptly. We are unable to delay the start of the tours or refund your ticket purchase if you are running late. Plan to arrive at least 15 minutes in advance, as we secure the fort during tours, and you will not be able to join a tour after it has started. We are unable to refund tickets purchased through third-party booking sites such as TripAdvisor.

The Robert the Doll Ghost Tour takes place inside Fort East Martello, so rain is not an issue, and the Robert the Doll Experience still takes place when it rains. Increased paranormal activity is reported at the fort during storms.

Park for free at Fort East Martello Museum, 3501 South Roosevelt Blvd., Key West, FL 33040. Just look for the red brick Civil War fort by the airport.

No. The Ghosts & Gravestones trolley ghost tour no longer visits the Fort East Martello or Robert the Doll. We offer a completely different experience.

Bottled water is available at the fort, and there is a soda machine. Please do not show up intoxicated. You will not have a good time, and Robert the Doll doesn’t like drunk people. Visibly intoxicated guests will be denied access to the fort.