• Purchase your tickets online from ghostkeywest.com.

• Booking is easy, and our system shows real-time availability.

• Thank you for your service!

• Use promo code MIL5 and save $5 off each ticket.

• This offer is valid for active and retired military.

• We do!

• Use promo code: LOCAL5 for $5 off each ticket.

• Follow us on Instagram for seasonal specials and BOGOs.

• Our experience takes place inside Fort East Martello Museum.

• 3501 S. Roosevelt Blvd, Key West, FL 33040.

• We’re the brick fort by the ocean in front of the Key West Airport.

• We have free parking and a bike rack.

• The fort is easy to get to by taxi or rideshare.

• We have free parking at Fort East Martello, which is available on a first-come, first-served basis.

• The fort has a roof, so rain is not an issue.

• We may cancel the tour if severe storms cause flooding or unsafe conditions. This is rare.

• If we cancel the tour for safety reasons you will be notified in advance and automatically issued a refund.

• Sometimes.

• Strange and creepy encounters do happen often.

• No one will jump out to scare you.

• No. You’ll be on your feet for the first 30 minutes as we tour the fort.

• The next 30 minutes you will be seated in Robert the Doll’s room.

• If you have bad knees or can’t stand for long, please request a folding chair in the reservation comments.

• Your guide will be happy to assist you.

• The fort is ADA compliant and equipped with a lift and ramps.

• Please let us know if you need assistance in the comment section of your reservation.

Woof. Woof. (That means probably)

We welcome well-behaved dogs.

Please let us know if you are bringing yours in the booking comments.

Yes and No.

You can film during the solo investigation hour after the guided tour with a VIP ticket.

Filming is not permitted during the guided portion of the tour.

For addition time filming in the fort, please see our Private Tours page.

• Robert the doll lives at the Fort East Martello Museum, 3501 S. Roosevelt Blvd. Key West, Florida 33040.

• You can send him letters at this address too.

• Robert the Doll is safe to visit when approached with respect.

• Our guides will provide all the information you need to enjoy your encounter without worry.

• Yes.

• We’re happy to modify your reservation if we have availability.

Cancel 48 hours before your tour for a full refund.

We only offer one tour a night. Space is very limited, so we are not able to refund cancellations within 48 hours of tour time.

• No.

• The Ghosts & Gravestones trolley does not bring people to see Robert the Doll anymore.

• We are the only tour where you will meet Robert the Doll.

• Please don’t.

• Sometimes the tours can be intense and are not suitable for children.

• Parents should decide responsibly if they want to introduce their older children to a paranormal encounter that may affect them for life.

• This is not like watching Ghost Adventures on TV. An adult must accompany anyone under 18.

• Infants are not permitted.

• Online reservations: 24 hours a day

• We offer one ViP Robert the Doll Experience each night, usually at 8 pm or 9 pm.

• Fort East Martello Museum is open most days from 10 am - 4:30 pm.